3.0 Lean

Cause & Effect Diagrams & the Five Whys (L006-2)


Description
Construct cause and effect diagrams. Aka "Ishikawa", "Fishbone"

This course provides instruction on how to create a cause and effect (aka "fishbone", "Ishikawa") diagram and employ the "Five Whys" method for root cause analysis. Topics include;

- Facilitating the collaborative process
- The Concept of Cause & Effect
- Cause & Effect Diagrams
- Review: Brainstorming
- Review: Affinity Groupings
- Asking the “Five Whys”

Estimated effort: 1 hour (including exercises, if applicable)

COURSE MATERIALS: Included in your course materials is a "workbook" that offers a 3-slide per page booklet that you can download and/or print for note taking. Additional templates and other required resources are also included your course files.

TEST YOUR KNOWLEDGE: You can assess your understanding of the topics presented in this course by completing the test at the end of the course.
Content
  • L006-2-Cause and Effect Diagrams and the Five Whys
  • Five Whys Jefferson Memorial Example - ASQ TV
  • Quick Quiz-L006-2
Completion rules
  • All units must be completed