This course provides an introduction to capability, capturing and assessing the voice of the customer, understanding process tolerance versus specifications and determining process capability. Course topics include;

- Why process control is a must!
- Voice of the customer (VOC)
- Specifications versus “natural tolerances”
- Accuracy and precision
- The impact of variation on capability
- Shift and Drift – Long-term performance
- Continuous capability studies
- Discrete capability studies

Estimated effort: 1 hour

BEFORE YOU START THE COURSE: Download the files listed on this page (see below). They can also be downloaded at any time during the training from the files TAB located top right of the training screen. You may wish to print the "Presentation Workbook" which is in a 3-slide per page format with sections for taking notes. You may be prompted at various times during the presentation to pause the recording and complete a brief assignment or answer questions. There is also a resource page that contains links to other sites and tools that will be referenced during your training.

COURSE ELEMENTS: Your course includes a main presentation (video), supplemental articles and, if applicable, links to supplemental recommended resources. Note: Your course test is only based on the content provided in the main presentation (video).