This course provides an introduction to planing and conducting "Gemba Walks" to better understand the customer experience, identify improvement opportunity and engage the front line team. Topics include;

• What is gemba (aka genba)?
• The gemba walk
• Rules for the observer
• What a gemba walk is NOT
• General guidelines
• Gemba walk checklist
• Muda, mura and muri
• Who should do it, when, and how often?

Estimated effort: 30 minutes (including exercises, if applicable)

COURSE MATERIALS: Included in your course materials is a "workbook" that offers a 3-slide per page booklet that you can download and/or print for note taking. Additional templates and other required resources are also included your course files.

TEST YOUR KNOWLEDGE: You can assess your understanding of the topics presented in this course by completing the test at the end of the course.