This course will teach you the fundamentals of process (flow) mapping and how to facilitate process mapping in a process improvement project environment;

- What is a process?
- Attributes of a good process
- What is a process map?
- Common symbols used
- Functional versus swim lane
- The “hidden factory”
- Facilitating process mapping with a team
- Level of detail to capture?
- The purpose of process mapping

Estimated effort: 1 hour (including exercises, if applicable)

COURSE MATERIALS: Included in your course materials is a "workbook" that offers a 3-slide per page booklet that you can download and/or print for note taking. Additional templates and other required resources are also included your course files.

TEST YOUR KNOWLEDGE: You can assess your understanding of the topics presented in this course by completing the test at the end of the course.