This course provides an introduction to SIPOC Mapping, a useful tool for framing a problem within a process and starting to think about the related process and other key elements such as customers, suppliers, inputs and outputs. This tool is highly recommended when preparing to solve a problem or lead a process improvement project. Your course includes;

- The “Critical To” flow down
- What is a SIPOC map?
- Key elements of a SIPOC
- Purpose and benefits of a SIPOC
- The many versions of SIPOC
- How to construct a SIPOC

Estimated effort: 1 hour

BEFORE YOU START THE COURSE: Download the files listed on this page (see below). They can also be downloaded at any time during the training from the files TAB located top right of the training screen. You may wish to print the "Presentation Workbook" which is in a 3-slide per page format with sections for taking notes. You may be prompted at various times during the presentation to pause the recording and complete a brief assignment or answer questions. There is also a resource page that contains links to other sites and tools that will be referenced during your training.

COURSE ELEMENTS: Your course includes a main presentation (video), supplemental articles and, if applicable, links to supplemental recommended resources. Note: Your course test is only based on the content provided in the main presentation (video).