This course provides an introduction to SIPOC Mapping, a useful tool for framing a problem within a process and starting to think about the related process and other key elements such as customers, suppliers, inputs and outputs. This tool is highly recommended when preparing to solve a problem or lead a process improvement project. Your course includes;

- The “Critical To” flow down
- What is a SIPOC map?
- Key elements of a SIPOC
- Purpose and benefits of a SIPOC
- The many versions of SIPOC
- How to construct a SIPOC

Estimated effort: 30 minutes (including exercises, if applicable)

COURSE MATERIALS: Included in your course materials is a "workbook" that offers a 3-slide per page booklet that you can download and/or print for note taking. Additional templates and other required resources are also included your course files.

TEST YOUR KNOWLEDGE: You can assess your understanding of the topics presented in this course by completing the test at the end of the course.