Operational Excellence → Lean

Writing Effective Problem Statements (L002-1)

This course teaches you how to use the 5W2H method to write effective problem statements, a key first step in solving a problem and improving processes. Topics include;

- Introduction to 5W2H Method
- Barriers to focusing on a problem
- Key elements of a problem statement
- How to write a great problem statement

Estimated effort: 1 hour (including exercises, if applicable)

COURSE MATERIALS: Included in your course materials is a "workbook" that offers a 3-slide per page booklet that you can download and/or print for note taking. Additional templates and other required resources are also included your course files.

TEST YOUR KNOWLEDGE: You can assess your understanding of the topics presented in this course by completing the test at the end of the course.
  • L002-1-Writing Effective Problem Statements
  • Test your knowledge!
Completion rules
  • All units must be completed